SHIPPING POLICY

1. INTRODUCTION

Thank you for shopping with Kirsche. This Shipping Policy outlines our procedures and policies related to the shipping and delivery of our products. By placing an order with us, you agree to the terms outlined in this policy.

2. PROCESSING TIME

2.1 Order Processing

All orders are processed within 1-3 business days after payment confirmation (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will begin processing on the next business day.

2.2 Order Status

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

3. SHIPPING METHODS AND TIMEFRAMES

3.1 Domestic Shipping (Within Sri Lanka)

Shipping MethodEstimated Delivery TimeCostStandard Shipping3-5 business daysLKR 300 for orders under LKR 5,000Express Shipping1-2 business daysLKR 600

Orders over LKR 5,000 qualify for free standard shipping.

3.2 International Shipping

RegionStandard Shipping (7-14 business days)Express Shipping (3-5 business days)South AsiaUSD 10USD 25Asia PacificUSD 15USD 35EuropeUSD 20USD 45North AmericaUSD 20USD 45Rest of WorldUSD 25USD 55

International orders over USD 150 qualify for free standard shipping.

4. TRACKING INFORMATION

4.1 Tracking Your Order

All shipments include tracking information that will be sent to your email address once your order ships.

4.2 Tracking Delays

Please allow 24-48 hours after receiving your shipping confirmation for tracking information to update in the carrier's system.

5. DELIVERY DETAILS

5.1 Delivery Address

You are responsible for providing accurate and complete shipping information. Kirsche is not responsible for orders shipped to addresses that were entered incorrectly during checkout.

5.2 Shipping Confirmation

When your order ships, you will receive an email with your tracking information. If you have not received tracking information within 5 business days after placing your order, please contact our customer service team at [contact email] or +94702370123.

5.3 Delivery Attempts

For most shipping carriers, delivery attempts will be made during regular business hours. If no one is available to receive the package, the carrier may leave a delivery attempt notice with instructions for pickup or rescheduling.

6. INTERNATIONAL ORDERS

6.1 Customs and Import Duties

International customers are responsible for any customs fees, import duties, and taxes imposed by their country's government. These fees are not included in the purchase price or shipping costs and will be collected by the delivery carrier or local customs office.

6.2 Delivery Delays

International shipments may experience delays due to customs clearance procedures. Delivery timeframes for international orders are estimates and not guaranteed.

6.3 Address Formatting

Please ensure your international address is formatted correctly according to your country's postal standards to avoid delivery delays or returned packages.

7. SHIPPING RESTRICTIONS

7.1 Undeliverable Addresses

We cannot ship to P.O. boxes for certain shipping methods or to certain remote locations. If we are unable to ship to your address, we will contact you to arrange an alternative delivery method or address.

7.2 Country Restrictions

Due to shipping carrier limitations and regulations, we currently do not ship to the following countries: [list any countries you don't ship to].

8. ORDER ISSUES

8.1 Lost Packages

If your tracking information shows that your package was delivered but you haven't received it, please contact your local postal service first. If you're unable to locate your package, please contact our customer service within 7 days of the delivery date.

8.2 Damaged Items

If your order arrives damaged, please contact us within 48 hours of receiving your order with photos of the damaged items and packaging.

9. CHANGES TO YOUR ORDER

9.1 Modifications

Once an order has been placed, we have a limited window to make changes. If you need to change your shipping address or make other modifications to your order, please contact us immediately at +94702370123. We cannot guarantee that we will be able to make changes once your order has begun processing.

10. RETURN SHIPPING

10.1 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (you received incorrect or defective items).

10.2 Return Process

Please refer to our Return Policy for detailed information on how to return your items.

11. CONTACT US

If you have any questions about our Shipping Policy, please contact us:

• Website: kirscheclothing.com
• Phone: +94702370123

Last Updated: April 4, 2025